The app then stopped working. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Guide to the BT Business Smart Hub 2. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. Yes its not ideal. Great. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Ive got a man from BT ringing me during the week so I will report back what happens. So some transparency is needed so customers like myself know that this is a commonissue. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. 1 user liked/thanked this post: Smart Setup usually only needs to happen once on each new device you connect to your Hub. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. It should appear as soon as you connect to the Hub and open a browser. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. BT Smart Hub 2 review (Includes Comparison) | Reviews League How to set up BT Smart Hub 2 | Step by step guide | BT Help It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Go to My Network. If you want to connect to SAGEMCOM - gspinnert.de 7h47. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. Connect using the QR code There are at least adozen other things that also result in the same situation. Read about our approach to external linking. Been running flawlessly for 2weeks now since running the system in this set up. Then use the Orbi router in router mode. Smart Setup is BT's online set-up wizard. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. ie. It never occurred to me that bridge mode would bypass the router section. What is Smart Setup on the BT Hub? How can I turn it on and off? 2020. 11. 24. During the 5th week of gestation a small yolk sac is Fix problems or report a fault with our troubleshooter. This means that you've got no control over which network your device joins. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. BT have advised me this a fix should be out this week. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Select Add Additional Network from the drop-down menu. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. BT Smart Hub - Wikipedia Links to user manuals and other documents for BT Hubs for broadband. This will open the Hub Manager. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Enter http://192.168.1.254 into the address bar to go to the management page. Although a free Sonos Boost sounds like a great thing. - edited Web admin interface of the BT Smart Hub 2 router. How do you - YouTube - edited "Common sense is the collection of prejudices acquired by age eighteen." BT broadband having issues? You're not alone as glitch - Express Do I need a WiFi 6E router to use WiFi 6E products? Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. 8:37 AM. 01-10-2020 Therefore, we can consider this issue closed. BT Smart Hub Review | Trusted Reviews I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. If your BT broadband home network is playing up, you're not alone. The router is now displaying hidden ssid. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. BT Smart Scan technology 30-09-2020 9:48 PM. Web admin interface of the BT Smart Hub 2 router. Links to user manuals and other documents for BT Hubs for broadband. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Manage your account Sonos tried to do a workaround but lasted an hour or so. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. BT will be rolling out an update to all devices later this month. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. ? My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. After trying to set bridge mode and saving (the save appears to hang) I eventually. I have disabled the bt fon and bt wifi to reduce my home network clutter. Seeing a different colour light? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I connected a laptop via ethernet into it. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. 03-10-2020 Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. ), on This isnt a viable long term solution though for me. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Just plug 3rd party router into the wall mounted Openreach fibre modem. I have an update to share with you all regarding this issue. BT Smart Hub 2 (097683) | BT Shop Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Let's take a look at the legacy BT routers that are still capable of getting you online. . The company did not reveal why the problem was occurring. It works on my Business Hub 6, in fact it's not even hidden. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. I have now switched the 5GHz option off,which immediately sorted the problem. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. We hope you'll join the conversation by posting to an open topic or starting a new one. If you turn it off, we might think there is something wrong with the line. It means I have a redundantSonos Move which is incredibly frustrating. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Announcements, Guides & Community Updates. Links to user manuals and other documents for BT Hubs for broadband. Expert Reviews is a registered trade mark. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. To view the router settings, go to http://192.168.1.254. 6:38 AM The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Weve been experiencing the same frustration with this issue. Understand rental and other basic charges, Enter the admin password. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. The BBC is not responsible for the content of external sites. Was quite easy to get the money credited to my account after that : ). Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Insert the other end of the broadband cable into the Broadband socket on your hub. Connect the cable to the hub's power port, plug it into the wall and switch it on. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. >. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! What to do if you cannot connect to a BT Smart Hub 2 - YouTube Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. I saw the post about the public/private. After raising a complaint with BT I had yet to hear anything from BT. This topic has been marked solved and closed to new posts due to inactivity. If it doesn't accept the admin password, click on Hint. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. My router is getting blocked despite following all the advice above and anything I could find online. So first step is to go to a PC or a mobile device that has a web browser that's usable. Does anyone know if a Sonos Boost would resolve the issue? Trouble connecting? Wait a few moments for it to connect. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. 9:11 AM. Can Nigeria's election result be overturned? 10:43 AM. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The setting is on a page hidden on the home version. Smart Setup is BT's online set-up wizard. Click a dropdown for your model of Hub. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. I also want to be able to repair and modify the frame. Sorry, we're still checking this file's contents to make sure it's safe to download. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? on For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Check which BT Hub you've got >, It only fires up when you open a browser. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Copyright Expert Reviews Holdings Ltd 2023. Ill ask my man at BT. Pretty obviously really if I look at an old BT modem. All rights reserved. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. 01-10-2020 2) ClickWireless. You can turn Smart Setup on or off in the Hub Manager. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. This means your Hub hasn't yet registered your device as completed. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. BT's done a great job on this router. I too have just discovered this thread, having tried to sort things out for the last week. This topic has been closed for further comments. The router is now displaying hidden ssid. To turn the lights off go to Home, Hub light control. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. 11:46 AM Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. This brings up a hidden page. 8:32 AM BT Smart Hub settings - make your router faster and less annoying
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