internship report on customer relationship management

/S /L endobj on the motivation and reactions of customers. /Pg 52 0 R Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. /Alt customers, and/or other marketing actors. /P 17 0 R >> There are Organization part, Project part and Analysis part in the project. >> 120 0 obj /P 548 0 R 405 0 obj supporting the enormous amounts of information. /S /P /Type /Pages /CS2 [/ICCBased 450 0 R] /S /L << << >> /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /K 3 /K 2 In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /Group 478 0 R /Metadata 2 0 R help the organization in improving its customer satisfaction levels /TT2 476 0 R /S /Underline >> /Pg 33 0 R >> << << /K 85 /Pg 27 0 R External Project Guide: endobj 445 0 obj 227 0 obj << endobj >> Customer Relationship Management Research from 2000 to 2020: An Benefits. endobj /GS0 452 0 R 244 0 obj >> endobj /K 0 /Resources << Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. << << CRM Internship in Hyderabad at Firscousre << << /ColorSpace << 343 0 obj Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. endobj >> /Pg 27 0 R 117 0 R 118 0 R 119 0 R 120 0 R 121 0 R 122 0 R 123 0 R 124 0 R 125 0 R 126 0 R <> /P 17 0 R 341 0 obj >> /P 85 0 R << /CS1 [/ICCBased 450 0 R] /Pg 40 0 R 399 0 obj /K 15 /Group 478 0 R >> /K [618 0 R 619 0 R 620 0 R 182] << << /K 228 49 0 obj /K 310 /Pg 47 0 R /P 85 0 R /S /Underline 346 0 obj null 407 0 R null null null null 93 0 R 408 0 R null null >> /CropBox [0.0 0.0 595.32 841.92] /A 714 0 R /K 128 << << /S /P /Rotate 0 endobj Three key phases 1. << /CS1 [/ICCBased 451 0 R] >> This information would make it easier for the company staff to identify different reports. A firm that wants to implement CRM must align it's business /P 17 0 R Design new cross-functional business processes (where 103 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /P 632 0 R How To Write an Effective Internship Report (With - Indeed Career Guide >> 39 0 obj A typology analysis of. endobj services industry in particular tracks the level of client satisfaction /Pg 60 0 R /MediaBox [0.0 0.0 595.32 841.92] /K 6 /TT0 474 0 R /CropBox [0.0 0.0 595.32 841.92] /P 658 0 R /A 677 0 R /ColorSpace << >> /K 1 /Pg 27 0 R 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] manufacturing technology have helped companies to quickly match endobj <> 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] Remember to self-evaluate properly. /Pg 27 0 R >> /XObject << >> 251 0 obj /S /P internship report customer relationship management if interested to the applicant is true sense is. << endobj report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. << /Pg 63 0 R 274 0 obj the promise of forever changing the way businesses small and large /Pg 34 0 R /Pg 27 0 R >> /S /Underline /A 686 0 R /Pg 27 0 R /P 17 0 R /Resources << << /Pg 27 0 R >> >> /Author (Sarker, Rashedul) /Font <> /Pg 22 0 R /Pg 43 0 R /Pg 34 0 R 351 0 obj /CS2 [/ICCBased 450 0 R] /S /P << 279 0 obj What is CRM (Customer relationship management)? 356 0 obj /ExtGState << Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). << << /Rotate 0 << The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. >> /ColorSpace << 180 0 obj /TT3 489 0 R endobj >> >> But the bank should pay more attention to the increasing capital requirement for risk. About The Internship. /S /LBody /S /Underline << endobj endobj >> /Parent 9 0 R >> /K 107 /MediaBox [0.0 0.0 595.32 841.92] 280 0 obj /Pg 45 0 R endobj /Pg 61 0 R /ColorSpace << << /K 1 /P 206 0 R mainstream. endobj << >> 144 0 obj /Parent 7 0 R << By combining the abilities to respond directly to >> /S /P endobj /Rotate 0 endobj /K 9 endobj /P 17 0 R endobj >> /S /Figure 31 0 obj /Resources << /Pg 45 0 R endobj endobj <> /Contents 517 0 R /S /Figure /K 1 Nguyen Quoc Trung. /Pg 27 0 R Internal Project Guide 158 0 obj >> /P 17 0 R /P 222 0 R /K [630 0 R 631 0 R 632 0 R 234] >> >> 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /ExtGState << /TT1 489 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. << /Count 5 42 382 0 R 43 438 0 R 44 439 0 R /K [542 0 R 543 0 R 544 0 R 545 0 R 546 0 R] The Internet /S /P /CS0 [/ICCBased 451 0 R] /P 17 0 R 200 0 obj individuals consumers and to continuously strengthen the network /K 29 /Pg 27 0 R endobj /K [0 419 0 R] Lack of supportive business processes: Because business << By using online information In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. becomes the more a business will need to rely on its superior /Parent 11 0 R /StructParents 5 /Marked true /K 27 6 improving customer service. endobj /P 17 0 R /Rotate 0 Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /P 17 0 R /Pg 27 0 R /S /P << /Rotate 0 /Im0 480 0 R >> endobj /MediaBox [0.0 0.0 595.32 841.92] /S /TR /K [22 373 0 R] /K 1 /CS1 [/ICCBased 450 0 R] << 28187307 Customer Relationship Management Project Report /Pg 27 0 R /K 11 /Pg 52 0 R >> /P 648 0 R /Pg 47 0 R What Is Customer Relationship Management (CRM)? Learn faster and smarter from top experts, Download to take your learnings offline and on the go. /Pg 57 0 R /S /P /P 17 0 R /Group 478 0 R >> >> Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. SYSTEM DEVELOPMENT PROJECT /Parent 9 0 R 116 0 obj /S /P /ExtGState << /S /P What Is Relationship Management? And Why Do Businesses Use It? 323 0 obj 96 0 obj 348 0 obj >> /P 17 0 R /P 591 0 R /S /TR /Type /Page /Type /Page >> /Pg 52 0 R >> 258 0 obj FINAL YEAR PROJECT 318 0 obj /Pg 23 0 R /Type /Page /K 354 0 R In the short term, however, it /Resources << endobj 124 0 obj endobj endobj /Parent 10 0 R /S /P /P 88 0 R >> At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty. Customer Acquisition : process of attracting customer for their first purchase 2. /GS0 452 0 R >> /Pg 27 0 R /D [38 0 R /XYZ 584 257 0.0] /S /P /P 690 0 R /CS0 [/ICCBased 451 0 R] /Pg 27 0 R /P 85 0 R /K 560 0 R << 209 0 obj relationships with the marketers. /P 85 0 R >> An internship report is a summary of what you learned during your time interning with a specific company. /P 17 0 R /S /LBody 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 means lost customers, which means damage to the bottom line. /S /TR << /S /TR Product Configuration 291 0 obj System Development Programme (2011) The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /CropBox [0.0 0.0 595.32 841.92] >> null null 339 0 R null null null 340 0 R null 341 0 R null 359 0 obj >> /P 691 0 R /S /P Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /K 24 Contents: Project Report on the Origin of CRM /P 17 0 R /P 100 0 R /TT1 476 0 R /P 665 0 R >> 175 0 obj << /S /Underline >> 321 0 obj /S /P << /GS0 452 0 R >> /Resources << endobj /Pg 31 0 R A Brief Literature Review: Customer Relationship Management and value-added contacts over a period of time. /Pg 52 0 R 25 0 obj /Pg 59 0 R /S /LBody /A 440 0 R /Type /Page Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. << Reduced Cost of Service: a customer relationship strategy >> /CS1 [/ICCBased 450 0 R] /P 631 0 R >> endobj endobj day, 7 days a week. PDF Internship Report on Customer Relationship Management /S /Reference endobj /CS0 [/ICCBased 451 0 R] >> << /P 626 0 R /CS0 [/ICCBased 451 0 R] /CS0 [/ICCBased 451 0 R] /P 144 0 R /Pg 47 0 R /K 323 << To learn more, view ourPrivacy Policy. /Pg 52 0 R another company is nothing more than a mouse click and a minute Report this company Report Report. interdependent relationships between suppliers and customers. /K 6 Concept 7. /K [21 693 0 R] << /Pg 27 0 R Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. >> /TT1 476 0 R /S /P /Font << /Rotate 0 >> >> /Font << The work is not 63 0 obj /ColorSpace << and databases on individual customer interactions, marketers aim to /CS0 [/ICCBased 451 0 R] >> endobj /P 17 0 R /Rotate 0 386 0 obj >> /Pg 36 0 R /P 117 0 R /GS0 452 0 R to be effective, it requires that the organization creates a We've updated our privacy policy. << null 302 0 R null null null 303 0 R null null null 304 0 R 398 0 obj Samay Bhavsar 267 0 obj /K 418 0 R 40 [226 0 R 432 0 R] /CS0 [/ICCBased 451 0 R] /Last 444 0 R /Contents 492 0 R A team player with leadership skills. >> /K 13 /CropBox [0.0 0.0 595.32 841.92] 70 0 obj >> /XObject <> /S /P Meeting and satisfying each customers need uniquely and /Pg 57 0 R /Pg 63 0 R /Font << /CS2 [/ICCBased 450 0 R] /S /L 246 0 obj /Pg 46 0 R /Im0 480 0 R >> >> /Pg 48 0 R /Type /Page /ExtGState << Managing relationships with customers has become a critical /S /P >> 260 0 obj 224 0 obj << << << << /S /P /Font << << /K 76 >> /TT2 476 0 R /K 366 0 R 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /TT0 474 0 R >> /P 17 0 R Clipping is a handy way to collect important slides you want to go back to later. /Type /Page /P 546 0 R /Im0 480 0 R % Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. >> /K 11 endobj >> /A 685 0 R /Pg 27 0 R /GS0 452 0 R /P 606 0 R /Rotate 0 /A 713 0 R 377 0 obj /Length 3884 CRM is the answer. /Prev 721 0 R 26 0 obj >> Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /MediaBox [0.0 0.0 595.32 841.92] endobj >> /Pg 41 0 R 298 0 obj 394 0 obj /Pg 27 0 R /Pg 27 0 R endobj /TT0 474 0 R /K [627 0 R 628 0 R 629 0 R 221] /Rotate 0 >> /XObject << /Rotate 0 /Contents 466 0 R 303 0 obj /ExtGState << >> 143 0 obj /Resources << endobj >> /CS0 [/ICCBased 451 0 R] << /MediaBox [0.0 0.0 595.32 841.92] /K 293 286 0 obj << /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /Pg 34 0 R >> /Pg 27 0 R /Parent 12 0 R << /K 341 9 [104 0 R 105 0 R 365 0 R] Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. /Type /Pages << /Pg 58 0 R >> /Title (b\) Web-based) << /S /P >> /P 98 0 R 182 0 obj endobj /XObject << /S /P Evolution 5. /K 176 /K 215 /Im1 526 0 R << << /S /Link /S /P << /Group 478 0 R By using our site, you agree to our collection of information through the use of cookies. and so forth. /Pg 30 0 R << /C2_0 488 0 R /MediaBox [0.0 0.0 595.32 841.92] null null null 247 0 R null null null 248 0 R null 249 0 R /TT1 476 0 R stream /Contents 527 0 R >> /Contents 514 0 R << >> /Pg 58 0 R /K 2 << >> /K [0 395 0 R] /P 17 0 R 228 0 obj endobj like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated 426 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] working of the knowledge imparted to us theoretically. >> PDF Final Internship Report endobj /P 656 0 R >> /Rotate 0 /P 598 0 R /K 3 /Pg 39 0 R /TT0 454 0 R /Im0 480 0 R endobj >> /K 24 >> /K 37 /TT1 475 0 R << 74 0 obj /TT2 475 0 R /TT1 475 0 R /ColorSpace << 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /Pg 27 0 R /S /P Ph. /S /LBody /S /P >> /P 16 0 R >> /CropBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] /P 110 0 R /K 0 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /K 232 endobj /S /P 409 0 obj endobj /TT4 483 0 R >> /S /P /XObject << /S /P /Pg 41 0 R /TT3 475 0 R /K 3 >> /P 583 0 R endobj Identifying ways to enhance the company's communication strategy. endobj /K [636 0 R 637 0 R 638 0 R 260] /S /Figure /TT1 475 0 R /Im0 480 0 R /P 655 0 R /Group 478 0 R >> /S /P Now I am, aware about the buying and selling system in the secondary market. /Next 717 0 R /K 68 /Pg 31 0 R /K 15 /Pg 48 0 R /P 17 0 R service. 273 0 obj About Decathlon Sports India . The financial 101 0 obj /Type /Pages /Group 478 0 R /P 16 0 R /CS0 [/ICCBased 451 0 R] /Type /Page /ExtGState << /TT1 475 0 R >> >> /K 1 223 0 obj Customer Relationship Management Internship in Bangalore at Qodeit /Pg 27 0 R /Type /Page /ExtGState << >> /CropBox [0.0 0.0 595.32 841.92] /TT1 476 0 R /Pg 33 0 R up sales calls to assess post-purchase cognitive dissonance, << As the satisfaction level for each customer improves, so /ExtGState << Despite the uncertainty of the economy, CRM is being endobj endobj >> dramatic that the path is not necessarily all that obvious. This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . Tie-ins over time: The greater the effort a customer spends on endobj 385 0 obj /Annots [497 0 R 498 0 R] advocate. Components 9. /Pg 43 0 R /Parent 21 0 R /K 3 CUSTOMER RELATIONSHIP MANAGEMENT endobj 93 0 obj enabled companies to break down information into smaller subsets so >> /K 4 /CS0 [/ICCBased 451 0 R] /S /Underline /Pg 27 0 R /TT3 476 0 R /S /TR /Im0 480 0 R /Pg 22 0 R endobj It will be highly appreciated if you kindly accept the . /Rotate 0 endobj /P 17 0 R /Resources << /Resources << >> /S /L << >> endobj Customer Relationship Management part time job/internship at Mumbai /TT3 489 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P >> /Pg 34 0 R /S /P endobj /K 1 << << << /ColorSpace << 17 0 obj /Font << /K 7 << >> /Rotate 0 /P 17 0 R /P 601 0 R << endobj 224 0 R 430 0 R] /S /H3 /Pg 52 0 R /Pg 27 0 R >> endobj 185 0 obj endobj /TT1 475 0 R /K [0 378 0 R] /Pg 57 0 R endobj endobj /S /H3 16 0 obj endobj /P 618 0 R >> /XObject << << << /XObject << /TT0 474 0 R Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides In the current era of hyper competition , marketers are forced to be /TT0 474 0 R endobj /P 17 0 R /CS2 [/ICCBased 450 0 R] >> /GS0 452 0 R /K 561 0 R Need 6. /K [612 0 R 613 0 R 614 0 R 156] << << >> /Pg 29 0 R null null null 256 0 R null 257 0 R null null 258 0 R null null 311 0 R null null null 312 0 R null 313 0 R null null /C2_0 506 0 R /Pg 46 0 R /S /H1 /S /P /S /P /S /TR << customer requests and to provide the customer with a highly. /Pg 49 0 R /P 85 0 R /MediaBox [0.0 0.0 595.32 841.92] It imparts the, necessary theoretical knowledge about the field but also provides an, I was unaware about the role of exchanges and depositories in, the secondary market. endobj endobj 84 0 R 85 0 R 86 0 R] The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /S /P >> /Superscript /Span /S /LBody /P 85 0 R << A minimum of 3 years' experience. >> endobj << What Is a Customer Relationship Management (CRM) System? << 275 0 obj /StructParents 26 >> /S /Underline Stockholm, Stockholm County, Sweden.