item not as described ebay return shipping

To the OP- the great thing is, you are selling items without much competition, apples to apples. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. This happens more often than not. Many buyers only make purchases from sellers that offer a returns policy. How to handle a return request as a seller | eBay However, it does happen and when it does, I have to deal with it as best as I can. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. There are two categories of return requests from customers: 1. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Something went wrong. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. 1. Keep in mind that some returns can remain open for up to 35 business days. In the rare instance, this can happen. Say something like: There is a scratch on the back, please see photo #9 for details. It's popular to hate on eBay "Not As Described" Return policy - reddit This is obviously not how I shipped it out and was damaged in shipping. See Partial refund guidelines. If the seller is responsible for return shipping, its important that they cover the costs. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Received a damaged item with a missing part. Listen to this weeks podcast to hear sourcing methods from a seller! Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. eBay Business Equipment Purchase Protection. Select your reason for the return and enter a comment about why you're returning it. So what happens if your eBay item is not as described? If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Refund the buyer, the buyer keeps the item. When a buyer opens a return request the funds related to the sale may be put on hold. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You do not have to be in a hurry when you receive the item to refund them. We'll review your case and contact you within 48 hours. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Too many of those and their returns ability will be hindered. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Buyer pays for return postage: . eBay Money Back Guarantee policy, Welcome to the Selling board! I am a buyer. Keep in mind that on eBay, it is seller beware, not buyer beware. Check out how to file a damage claim with FedEx if your item gets damaged. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Another measure to cover yourself in the rare instance you get a return request. 07-05-2020 eBay will always side with the buyer of a damaged item. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I used to send out many of my items without insurance! If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Sorry it happened to you , but ebay does not care about us sellers. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Enter a return merchandise authorization number, if you use them. In such cases, the responsibility for the costs of the return is according to the sellers policy. You might be asking, "Do private sellers have to accept returns?" The answer is No. eBay gives this MBG for Australian and International buyers, however . I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. There is a big reason for this. It was an auction that I won. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. What if an eBay buyer damaged an item and wants a refund? When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. 17 votes, 21 comments. Ready to start making a good side income from flipping? The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. This is a good option for low-value items. You can chat with other sellers about anything to do with running a business on eBay. View cart for details. I also had a listing that was marked as parts only returned as defective? Ebay sides with buyers in not as described claims. Who pays for return postage for a "not as descibed item" - eBay The eBay Money Back Guarantee is not a product warranty. Research your model before purchasing this because there will be no returns for buying the wrong item. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. (2) One does not activate this seller protection by calling customer service. I gave alot of money for an item from ebay to a seller. Do not refund until your item is back to you. 2022 Flea Market Flipper. If we're asked to step in to help, we may ask the buyer to return the item to you. Its always good to see where eBay stands with the case before you contact the buyer back. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. You accept returns in your policy, and the buyer changed their mind about a purchase. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Your item didn't match the listing, or it arrived faulty or damaged. What if the seller doesn't offer returns? By having insurance, the buyer got his money back and I was still paid for my item. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. When I have photographs of how I shipped my item, I will have those as proof. I have been selling on eBay for 23 years and I do not accept returns and never have. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. If the return request is for Item not as described, I get them to let me know why they think it is not as described. The dispute is Not As Described. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Just go to the ResolutionCenter and let us know. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. We've outlined your response optionsbelow. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. I can only put it in the listing. Return an item for a refund | eBay Solved: How to deal with "Item not as described" returns t - The Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Here is a box that was shipped with FedEx. We have several policies built into our business model that protect us from having to return items. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Open a case and try to work things out with the seller. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. See ourpartial refund guidelines. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Your order guaranteed or your money refunded - eBay Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read You don't accept returns in your policy, and the buyer changed their mind about a purchase. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. All Rights Reserved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They will just accept that they are not covered and walk away. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Here you can discuss all things shipping with other members. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. 01-08-2020 If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Offer customers 30 day refund policy because EBay is always going to side with customers. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Add a message to the buyer explaining why the refund wasn't full. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. It covers purchases paid with PayPal and most other electronic payment methods. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. See our Partial refund guidelines for more details. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? We all agreed to abide by eBays terms and polices as set forth in the User Agreement. (MBG). You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. The seller covers the cost of the return. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. There are several ways you can send an item back to the seller. See Partial refund guidelines. How to set up a return policy - eBay Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. You might be asking, Do private sellers have to accept returns? The answer is No. When listing an item, it's important to include your returns address - opens in new window or tab. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Buyers abusing "not as described" to force refund - PayPal Community The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. In this case you can: Refund the buyer and get the item back. Youll hear from us within 48 hours. Read our article on, Need help with return shipping? Help for buyers and sellers. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Your order guaranteed or your money refunded - eBay Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. 11:34 AM If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Their listing states they do not accept returns. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. This was one of those times I was pretty happy I had taken photographs while I was packing it. 3. eBay will review your case and get back to you within 48 hours. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. eBay Buyer Protection for Buyers With this selected, I am giving a clear eBay return policy. There are two categories of return requests from customers: 1. Print an eBay return label Tip Your email address will not be published. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. You can't deduct the original shipping cost from any refund amount. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Refund the buyer and get the item back. Whether you need to accept the return depends on their reason for opening the return.