Global Customer Service at Regus, They auto renew your contracts without your permission. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? I called their 1-800 number and someone overseas took my message.
Is a Regus Gold Membership a Worthwhile Elite Benefit? Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Membership: 2.3.1. Receptionist only can communicate by email, even for the most important things for your business. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. Offer expires 08/31/2014. Let us find the workspace that`s right for you and your team. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. And answer could take 2-3 weeks! Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. It should also state the reason behind why you want to cancel the membership. Compare them below and choose the right one for your business. The center itself have no problem and sales are nice before you join. Click End Membership. We may have received incorrect data. Press J to jump to the feed. 279 Viverra. i made an account a day ago and i tried contacting them to cancel my account. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible.
Office & Coworking Memberships | Regus I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. I havent been able to identify your account. There is high turnover with their reception staff and they have terrible customer service. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Then get in touch with our team to make your next move. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. No staff available for contacting on the event day. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Interested in a new product or service? I checked my email and didn't see any confirmation emails from Regus. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly.
Regus Online Account I have a Regus lease and have been trying to cancel the agreement for the past two months. If you need further help, pleasespeak with our team member who is already in touch with you. Though I discontinued using the office after 11/30/21, I have paid for December. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. According to the contract terms, the last date of my membership with you is on {the date}. I didn't know if the transaction actually went through. Why? We pay those as well. Read this thread and my post on what to do to defend yourself After being in my new office they are increasing rent by 8.7%. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Share your photos and videos with others to prove the truth of your words. Have a question or issue with your current products and services? This will take you to the "End Your Amazon Prime Membership" page. i want to cancel they said i cannot. The global pandemic has hit lots of businesses in different ways. DO NOT TRUST THESE FRAUDSTERS Thank you for your comments, which help us improve. And if you don't pay up they'll try to ruin your credit. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. They answered us and asked us to show them an email we had sent with the specifications of the machines. Blue membership is free and includes only the discounts. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. 205 0 obj
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Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2. Beautifully designed coworking spaces to help facilitate new connections. In case, there is any cancellation fee or refund, make sure to include the same in the letter. You will not be able to engage with anyone capable of resolving dispute or concerns. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. This does not apply to contract's renewal or expansion. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. We are a seasonal business and up until this year it worked for us. This company bills you for services you do not use. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w
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This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. CONSUMER BEWARE! Youre able to bring one guest per visit. Head of Customer Services. Unacceptable billing practices. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Lorraine Brule
Melaleuca: The Wellness Company You can check these emails in the Account > Documents section of your online account. Sandra Melody For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Im sorry if you felt the need to escalate this. It was a nice experience with the club. Regus does not communicate with customers via telephone. I have stopped all payments since then due to loss of job and relocation for school. Passes purchased in this way are non-transferable and not changeable.
Community Sales Manager Job in Sherbrooke, QC at Regus Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It is clean and smart and well organised. Thanks again for your comments which help us improve. This will ensure the agreement ends at the end of the agreed term and will not renew further. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. Go to this page in your computer's web browser. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. The process is anything but"efficient, ""simple, "or even clear. I was using the regus for couple years. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Cookies Policy If it has been longer than 30 days, please get in touch so we can investigate further. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Yes, we do get it back, however for a small business this is substantial amount. They are so disorganized that they are billing for both accounts. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1. I cannot wait to advise every person that I can against engaging with this organization. Best, Lorraine Brule Global Customer Service at Regus Call us Buy now Hi Andrew, at least on my Regus account I am not required to have card details entered. Try ipostal1. It was a nice experience with the club. And that`s not the case. Thanks again for everything I will be happy to recommend your services! Are there other similar companies to regus that are less expensive or better? Create an account to follow your favorite communities and start taking part in conversations. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Assistant Global Customer Service at Regus. It's a yellow button near the top of the page. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. This has resulted in our staff not coming into work because of unfavourable working conditions. Hi Frank, Im sorry that you feel this way. They will respond to your inquiry as soon as possible. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. We offer a number of different membership options. I wish you all the best for all your future endeavors. Today I haven't visited a Regus office in over two years yet the bills keep coming. I replied and explained that these terms were written in an intentionally deceptive and unclear way. The best guides, deals and tips for more frequent flyer points in Australia. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. Please log on to your online account and check that your phone number and email address are correct. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. So, I don't think there won't be an issue with it. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. %%EOF
Regus Online Account. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Find another option.
Read Customer Service Reviews of www.regus.co.uk - Trustpilot But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. He shares his travels under, The dragonpass offer from Regis is still valid. Kind regards, www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Go to. Save my name, email, and website in this browser for the next time I comment. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. I look forward to receiving more information from you. Guests are not included, so anyone entering with you will be charged US$31 per person.
On this page, you can first browse which airport lounges are available through this partnership. They will email you a confirmation of termination and then charge you again. They denied any responsibility for their system malfunction. So, I don't think there won't be an issue with it. You have not been charged fees for no reason, you have been charged correctly. 2.3.2. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. I have no complaints regarding your club and the facilities. Get A Quote. No one would contact me over the phone. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. DO NOT give them your payment info, DO NOT sign with them. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Desposit/Retainer - $700 We apologise if for any reason you didnt receive these reminders.
HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. Prior to any renewal, our customers receive courtesy email reminders. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. You can also choose a coworking or office membership for 5,10, or unlimited days a month. Manage all of your workspace and business needs. Your email address will not be published. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Assistant Global Customer Service at Regus. 1. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. The complaint has been investigated and resolved to the customers satisfaction. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Just happened to me when I signed up. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. What steps can we take to get out of this contract and prevent them from suing us for the rental? I have enclosed the cancellation fee with this letter. I have little to no faith that I will receive my deposit without hassle. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Fully equipped spaces for gatherings of any size. Sometimes they don't see my payments and kick me out of the system. Anyone can write a Trustpilot review. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For clarity, you were also charged a retainer top up. Most, if not all, companies have an internal collections department or utilize a third party. For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Pricing and eligibility depends on the lounge operator. You should receive your refund within 30 days after your agreement end date. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that {Name of the recipient} This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me.
Regus Online Account Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract.
Tip for consumers:Stay away from this company!!! I wanted to thank you for your help. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Michelle Spire I paid for the service up until that point. We appreciate your business. Then makes an excuse! Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. * All prices quoted are valid at the time of application, based on 24-month contracts. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. How do you update your credit card details? I have been renting an office space at Regus in Kings Hill for over 12m now. See real-time availability and secure your desk or office on the day or on the move. Furthermore, it's our goal to make this an efficient yet very simple process. We have asked for a complaints procedure from the team to raise this issue for months now and everyone keeps telling us we have no complaints procedure. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. I found someone. This is the first time I am ever writing a negative review for any company in my life. Coffee/Tea - $35 per month Head of Customer Services. I read all the negative reviews here and I agree Were clear about this from day one. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Meet in any city. Besides, the facilities provided by you are also impeccable. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! how to cancel regus membership/account? With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. So when it"s important for them to sell you, there is a person to speak with. I couldnt see your email address or Regus account reference in your message. Thank you, Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. We have tried to explain how our agreements work. Best regards, If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. The furniture they provided had locks on some of them and the staff had no idea where the keys were. No customer service, no support, hang up phonecalls,, no email reaction Using Solstice Conference to link video call to the equipment in a meeting room. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Customer service is simply poor. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. this is absolutely gross and scam. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Assistant Global Customer Service at Regus. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. The company left an official comment to this complaint. Horrible Customer Service and Billing Practices! The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will .