The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. In the . Let us know in the comments! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If a show is canceled, with no new date, then they will. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. He also is very certain that the game is sure to be canceled. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. They told me to sell them. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. And the seats they offered were listed for $30 less than the ones I purchased. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Tickets are 100% guaranteed by FanProtect. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I had to spend hours on the phone with StubHub just to get them to do their job. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Sign up to receive our free weekly newsletter. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Please add me. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The suit also calls for a return of customer trust. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The company then changed its policy to cover these situations. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. We'll email you when an event is canceled. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Matthew McMillan Settlement Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. It is important to note that the settlement is not final and the settlement process is ongoing. StubHub is doing this as opposed to providing full refunds for canceled events. Entertainment industries have seen every event canceled or postponed for a foreseeable future. I went thru proper channels and they lied about refund. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The new policy offerers a coupon. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. FAQ. StunHub has to be the worst company in the history of companies for customer service. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The company reportedlydoesnt have enough liquidity to honour these requests though. I only hear that events will be cancelled if there are not enough performers. Show was cancelled on 12/29/21 the day of the show. The complaint claims that the company did not offer refunds for tickets to canceled events. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. If you sell on Stubhub they will waive the sellers fee. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. The suit was filed in error, according to the plaintiff. But these are unprecedented times.. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. I had to do all the work, not them. Looking for a class action lawsuit in Nebraska. Emily Walsh. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. The U.S. Under normal circumstances, these processes are manageable. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I still have tickets for myself for that Gabriel Iglesias show. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. I will never use this company again to buy or sell tickets. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. I bought 2 tickets to a concert in SC that was cancelled. The complaint was reportedly filed by a Wisconsin man named. A California class-action lawsuit has been filed against the ticketing site StubHub. Sep 15, 2021, 1:28 PM. Deadline: May 17, 2022. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. StubHub stopped guaranteeing cash refunds. I patiently called Stubhub over multiple phone calls and followed all of their instructions. Your email address will not be published. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Moreover, the company will be forced to refund its customers. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Is Beyonces Tour Another Dynamic Ticket Price Mess? Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. They sell you things they don't actually own and if there's an error, too bad for you. This is not a solicitation from a lawyer. This is so ridiculous. StubHub is represented by McDermott Will & Emery LLP. The reasoning is due to the financial impact form coronavirus. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. No refund bottom line. Please add me to this class action against STUB HUB. StubHub is the world's top destination for ticket buyers and resellers. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. Unsubscribe easily. The company blamed the difficulty of recouping from sellers during the pandemic. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Save my name, email, and website in this browser for the next time I comment. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. 2. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. The Daily Journal named her a Top Woman Lawyer in California for 2021. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. They were processing refunds for canceled events just like they previously did but then changed their policy. The first person I spoke with said that the tickets had been sent. Previously, she represented workers and retirees at a national employment law firm. THEY LIE. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. However, it will likely face a significant amount of litigation. Its now 3/3/22 so thats 64 days since I requested the refund. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. StubHub denies any wrongdoing or liability. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Ticketholders brought a lawsuit against the company, demanding that they get cash . At regular volume, we can afford to take that risk. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. I deleted my account. Furthermore, is there a class action suit against Ticketmaster? Required fields are marked *. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". The suit also calls for a return of customer trust. Our content is intended to be used for general information purposes only. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. The case is based on an NHL game that was canceled because of a strike. They sent me tickets for a baseball game on the wrong day. 01-21-2022 10:07 AM. Actions does not process claims and we cannot advise you on the Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. | According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. The NHL postponed its season on March 12 in the massive wave of. In April, when the suit was filed, MLB had . Enjoy reading our tips and recommendations. Read the complaint here: StubHub Refund Class Action Complaint. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Sign me up! Since COVID-19 has come, StubHub's new policy is no refunds. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . They asked me to list it as resale. The plaintiffs may also opt to file a lawsuit on their own. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. StubHub has not responded to the lawsuit. NEWS. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. It was also worth 120% of the original order price. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. 24/7 customer support: The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. A link has directed you to this review. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Get buying tips about Ticket Websites delivered to your inbox. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. Add me I had cancelled tickets in Arizona last year. The court is expected to rule in favor of the plaintiffs at the end of the year. FanProtect Guarantee: I was told the offer for alternative tickets was the only offer that would be made other than a refund. You will not receive a Settlement award under the Settlement. How do I know I can trust these reviews about StubHub? In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. The Court has not decided who is right. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Subscribe for full access to The Hollywood Reporter. I want my damn money from the purchase of my tickets!!!! Not by phone, email, nor chat. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. So Farley filed a credit card dispute against them, and won back his $600. The court ordered the company to refund customers if the event was canceled and refund them in full. Paul Sawers / VentureBeat . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Again, there is another confusion about listing a ticket for sale. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Id like my money back! StubHub is the origin source of the transaction. I am appalled at their lack of customer service and straight out thievery. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Please add me. Day of the event, I downloaded the tickets only to find they were for the wrong event. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Well start sending you the news you need delivered straight to you. Never received email and Stubhub charged me $288 for not delivering. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. He has prosecuted a variety of consumer protection and complex employment cases. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Unsubscribe at any time. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. administrator or law firm. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19.