vivid seats complaints

I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. We believe in full transparency, and strive to ensure our fans are informed. I specifically chose a section my whole group is in. I bought 3 with the insurance. I bought 2 tickets to Super bowl for my 11 year old son. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Vivid seats has been getting scammy lately. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia At this venue, Section B is behind the Pit. In my eyes I trully beleive you are a rip off company. Is this your company? Its not final unless I had the tickets available which I didnt. First received an e-mail asking me to call because there was an issue. These people are thieves and liars. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. I feel that you overcharged me. Vivid Seats | Buy Tickets on the App Store We understand how this may be upsetting for you. Contact Us About The Company Profile For Vivid Seats LLC. Sellers can choose the price for their tickets and modify them at any time. We value your privacy. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Explain your situation and why you wish to receive a refund. Copyright 2022 Consumers Unified LLC. The. They deserve to go bankrupt as they cost me $800. With 30 mins. I had to call to verify that these seats are in fact in different rows one behind the other. I thought maybe that was the seller. I was charged $1, 053.00. The seller is not responsible for paying shipping fees. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. What 4 Analyst Ratings Have To Say About Vivid Seats. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Recent customer reviews are positive. We paid $1,279.45 for these tickets. The office is amazing. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Erika, we always want to leave a positive impression on our fans. Vivid Seats Reviews, Complaints, Customer Service - Lots of filter options to narrow down events. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. The insurance was $65.82. Find out how we combat fake reviews. Then allows the seller to change the date to the day of the event. B. Berlinda G. Today , California. Ive only purchased tickets from this site twice. Scammed!!! Verification can help ensure real people write reviews about real companies. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Click here to get notifications about new complaints of Vivid Seats. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! I never received the email and therefore never accepted the tickets. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. This complaint was posted by a verified customer. Called customer service and she said we have to fill out a form and wait. I will never ever purchase from Vivid seats again. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. Just go through Ticketmaster or the event website directly. BS. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I paid $322.17 for 3 seats. I purchased tickets for the New Edition concert through Vivid Seats. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I hate what you stand for. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Vivid Seats Reviews | Shopper Approved So I have no tickets and am out $600. The moment you hit submit, they have your money and will not refund. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. 10.1K Ratings. Vivid Seats ranks 27th among Tickets sites. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. We would like the opportunity to turn this around for you. Chicago Illinois Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats Review for February 2023 | Best Ticket Brokers I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Avoid this site and their markup fees! The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. They are efficient, professional and the price is always right. VividSeats has B rating with the as of September 2022. They didn't even attempt to make it right. All Rights Reserved. Barbara, who is my agent, was absolutely the best that you could have. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. From A to Z, Vivid Seats customer service is fantastic. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. Vivid Seats Reviews | Read Customer Service Reviews of Looking for the best way to buy and sell mobile tickets? I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. GAME WAS NEXT WEEK. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Vivid Tickets Loses Top Rating From Better Business Bureau After In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. To find more information about reviews and trust on please visit, Backed by the National Science Foundation, Your server is down! It is a safe and secure process. We added millions of opinions to our database and summarized over a million opinions. Crooks. Overall, my experience was very positive. UNLV Rebels at Utah State Aggies 2x Football Tickets. Support : Vivid Seats Customer Support These people are thieves and liars. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Please refund me the differance between what you charged me and what the tickets actually cost. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Date of experience: 26 February 2023. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. There were no humans to talk to to get my tickets before the event started. We apologize for the frustration you experienced. Is SeatGeek Legit? 10.1K Ratings. Day of game they said only had 2 tickets available and sold my other 4. They simply dont care. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. This is not what I paid for. We do this to make sure each fan is able to choose tickets that are most accommodating to them. If you have any additional questions, we encourage you to reach out to our online support team on social media. 3 for $533.58. This review was chosen algorithmically as the most valued customer feedback. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had a great experience. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I do expect a responce and an apology for this overcharge. Vivid seats are scammers. When I went on their "live chat" to inquire, they didn't respond at first . Ticket Listing Information 9. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Business Profile for Vivid Seats LLC - Better Business Bureau So, Vivid seats charged an additional $196. Cancellation Policy : Vivid Seats Customer Support In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. 2. How reliable is vivid seats? Explained by Sharing Culture I just want the tickets I spent my hard earned money on. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. Desired outcome: You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Lack of preparation and communication from the recruiter for each step of the process. I will never use vivid seats ever again. Ratings and Reviews 4.6 out of 5. If you make a last second purchase, you are putting yourself at risk. Vivid refused a refund! The support team was very friendly, knowledgeable about the event, and got me great seats. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. From over pricing. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). greenthumb47 , 2022-08-02. When the tickets never came, I contacted Vivid repeatedly. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Share your photos and videos with others to prove the truth of your words. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. They made me jump through hoops to get my money back. I received an email a few days before the game to "Confirm my email". How is one supposed to know that xfer Piggyback means your tickets aren't together? Mark, your concerns are absolutely matter to us and we certainly value your feedback. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Contact Customer Service | Vivid Seats We lose as a result of your opportunistic business model. 100% Buyer Guarantee is a complete falsity. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Apply this Vivid Seats coupon code for $15 off first . Suite 800. They refunded, but I am out 2 nights for the hotel. Claim it and get a lot of features. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. She knew exactly what I needed and arranged to have it. It was smooth and I didn't have to do all re-ordering process again. A refund or seats in RTC4. I asked to print the tickets for my group but was told I had to use the electronic system. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Vivid Seats Reviews - 31 Reviews of | Sitejabber The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I usually stick to stubhub. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Yes. I've had the same issue though my costs aren't that high. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! When I got to the rodeo they couldn't find my ticket so I had to get a new one! Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. They won't refund me or get me two tickets together. Vivid Seats gets you the best seats in the house | CNN Underscored I thought Vivid was a pr0n company. I ordered premium tickets for the orchestra section. SO basically, they lied in the e-mail, and lied that replacements were offered. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I would never have the paid this amount of money for average seats.