aec russells hall hospital

We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. One staff member said, "I am proud to be working for this trust.". We don't rate every type of service. Patient Experience Team. Russell Medical has been accredited by The Joint Commission since 1959. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. All rights reserved. aec russells hall hospital. Read about our approach to external linking. There were areas of poor practice where the trust needs to make improvements. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. We saw much support for the trust, both from the public and from the local health economy. Creating a new NHS England: NHS Digital and NHS England have now merged. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Patient Experience Team. This is the major ED in the area and serves the population of Dudley and surrounding areas. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. review titled Amazing staff can't thank them all enough! The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. the service is performing well and meeting our expectations. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. We spoke with 22 members of staff of various roles and grades. Our rating of responsive was requires improvement overall. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Since the last review, we have continued to monitor the trust and progress against their action plan. Thank you for taking the time to tell us about your experience at our hospital and rate our services The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. psychotherapist for the kindness they showed me. One person we spoke with said, 'I have no complaints about this hospital. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. The BBC is not responsible for the content of external sites. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. the service is performing exceptionally well. I was induced after the consultant identified a large amount of fluid around my baby. Pensnett Road, Dudley, West Midlands, DY1 2HQ. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. I was treated with so much dignity and respect that I left feeling supported and cared for. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. B71 4HJ. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Covid-19 Release of Information Call Line: 256-215-7461 []. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Russell Medical became a part of UAB Health System in January, 2020. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. 3 December 2014. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Care records were not always written and managed in a way that kept patients safe. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Who has Care Opinion told about this story? So many thanks to All the staff on A2, best wishes take care and stay safe. Every member of staff I encountered was friendly professional and put me at ease. Some improvement in patient flow through the ambulance triage assessment area were seen. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. They suggested I phoned 111. All rights reserved. This condition related to the provision of specialist medical in reach and support into the emergency department. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. We are continuing to monitor progress against these. Patient Experience Team. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. If you need sub-specialty input, you will then be referred to different specialties. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Published Suspended ratings are being reviewed by us and will be published soon. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Any other browser may experience partial or no support. 15 March 2011, In The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Paediatrics and Gynaecology etc. Staff provided emotional support to patients to minimise their distress. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. I felt really listened too when I was at my worst and feeling hopeless. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. All the best and take care. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We did not speak to people as part of this follow up review. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The numbers of reporting radiographers available could not meet the reporting demands of the service. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. We are proud to be the healthcare partner you trust to care for those you love. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. there are some services which we cant rate, while some might be under appeal from the provider. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. For common health problems visit your pharmacist, GP or walk-in centre. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We have 11 permanent physician associates and one rotational physician associate in our department. After firstly being admitted with a cellulitis infection in my left leg Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. [Very happy with 'Staff skills'] - we'll pass your stories to the people in health and social care who can make a difference. We found that people's complaints and comments were taken seriously and escalated when appropriate. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Menu Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. There are a number of areas of good practice in the trust, which should be encouraged. 17 October 2018. People could not always access services when they needed. Health Education England will join us in April 2023. the service is performing exceptionally well. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Between October and December 2010, 507 surveys had been completed. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. the service is performing badly and we've taken enforcement action against the provider of the service. Staff were really lovely. We found that arrangements were in place to ensure that medicines were managed safely. To call the information desk from within the hospital, dial extension 7081. The hospital states this is the largest donation in Russell Medicals history. These send information about how our site is used to a service called Google Analytics. Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to All the best and take care. No rating/under appeal/rating suspended ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Wed also like to use analytics cookies. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. I would recommend you, thankyou again. the service is performing badly and we've taken enforcement action against the provider of the service. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The complaints were analysed to look at trends, for changes to be implemented. I'm feeling more optimistic about my treatment. The hospital is south Cant fault the staff and the service. I visited out of hours yesterday after phoning 111 and being advised to. We spoke with 44 people who were using the service or their relatives. There's no need for the service to take further action. We were not assured that all patients allocated to wait on the corridor were safe. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. (Purple), High Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. We carried out an out of hours, unannounced, focussed inspection. There are six bands within the monitoring system so this Trust had a relatively lower risk. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Published The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. There was insufficient senior medical and specialist oversight and in reach to the department. This meant that shortfalls were identified so that improvements could be made. People told us that they were given choices about meals and drinks so that they received things they liked. Tell us what was good and what could be improved, say thanks or call for change Mill House Coffee is []. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008.