bt business contact

Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. That means you get fast, reliable speeds. When you have team members working from different locations, a connection you can rely on is more important than ever. Mobile costs may vary. WhatsApp us, The quickest and easiest way to contact us. All day, every day. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. That's why we've been named as a leading service provider by Gartner. If an engineer needs to fix the fault, you can choose the best time for them to visit. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Make sure youre always connected with mobile, broadband, phone systems and more. Help and support; Contact BT; Back. There are lots of quick and easy options to manage your . How to Contact BT Openreach? Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. T&Cs apply. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. The quickest and easiest way to contact us. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Whether you run a small or larger business, we have a BTnet solution for you. Our great-value business broadband offers fast speeds and a reliable connection. If you're on your computer, you can download WhatsApp for Desktop. Monday - Saturday08:00 - 18:00Free from UK landlines. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Simply follow the instructions and you might not need to call BT Broadband. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. How to Buy an Online Listing . Well offer the fastest fix with the first available visit youre in control to change it. The solutions we sell are integral to modern life. Search The Phone Book from BT to find contact details of businesses across the UK. We aim to fix any faults within five hours day, night, or weekends. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You need your billing account number. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Monday-Friday08:30 - 17:00Free from UK landlines. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. You need your order reference number. If you add all your accounts Sometimes we can identify and fix a fault at the same time. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Heres how well help put things right. Or ring us on : 0800 672 331 Register a complaint Contact By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Free from UK landlines. Another great way to contact BT without calling is to use the BT live chat service. Sounds good doesnt it? Fix Problems and faults Contact Chat, phone, or email Contact us about. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Sharing files. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Dont miss our hassle-free ways to help yourself. Mobile costs may vary. Get help for all your BT Business products and services. Achieve a smarter digital future with our technology and business solutions for public sector providers. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. later the dashboard view will be restored. All connections are subject to survey. Well need your site address and postcode, and an overview of what youll be using your connection for. Best if you're on your mobile. This price does not include in-life modifications, upgrades, or moves on existing services. Online, report a fault with your broadband, phone, or BT email. BT Business App Save time, manage your account, and check your services at your fingertips However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. A business leased line, on the other hand, is a dedicated line just for you. Price quoted only available on a 5-year term contract and applies to new circuits only. That means there are no busy periods or dips in data service to worry about. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services You can do lots of things without picking up the phone. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Search The Phone Book from BT to find contact details of businesses across the UK. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. It's a little bit too early to track your order yet. We are processing your online If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Rest assured that your call is really important . More information and review your options. Search The Phone Book from BT to find contact details of businesses across the UK. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. That means you get fast, reliable speeds. If you're on your computer, you can download WhatsApp for Desktop. Discover SME solutions So you get the same service, and it could save you time too. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h This will involve a complete review of your complaint to make sure nothing has been missed. When you run the tests online, well ask you simple questions, and let you know how well put things right. Offer ends 5 March 2023. As your business grows, the demands on your internet connection grow too. Get a BT ultrafast fibre broadband deal today and bundle your TV. Broadband not working properly? BT broadband complaints. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Got up to 250 employees? Click on the button below to track the parent order. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. order and you'll shortly receive an email with an order number you can use to You can also find the BT opening hours so you dont call when the lines are closed. Set up and alter your Direct Debits. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. When you have a broadband connection, you share your bandwidth with others. We needed to save money for the good of the Gosport and Fareham Academy Trust. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Log in to report a fault and youll go straight to the correct place to fix problems. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Connect your people and places with smart solutions tailored to your business. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. If you need help quickly, use the other contact options. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Representative Office. the new account(s) in My Permissions.Go to My permissions. one. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Report a fault online to put things right. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. T&Cs apply. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Dont miss our hassle-free ways to help yourself. Its quick, easy and available 24/7. Requesting a copy bill Check service status In some cases, BT might need a little time to investigate your complaint and find the best course of action. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. BT Business App Save time, manage your account, and check your services at your fingertips Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Fibre business broadband only 25.95/month. Mobile costs may vary. again. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We only collect anonymous data. If you need help quickly, use the other contact options. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. By continuing to browse, you accept the use of cookies. By phone 0800 800154. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. We're one of the world's leading communications services companies. And if you do experience service stops, well provide money-back credit. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Tavis House London WC1H 9NA | 020 7820 6770 . BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. Here's how we'll help put things right. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Make sure you're always connected with mobile, broadband, phone systems and more. View bills, set up and manage devices, check service status, speed and much more. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. AGE UK LONDON Business Description. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Mobile costs may vary. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Get TalkTalk today for fast and cheap fibre broadband. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. Raise a general billing enquiry. Lessons BT Business Teach Us Report a fault online to put things right. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Available 24/7Free from UK landlines. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Try contacting support if you still can't If you need to write to us, please check the back of your bill for the right address to use. Contact BT Business. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Small and medium businesses Got up to 250 employees? This is just a tiny fraction of the information contained on BT Business' contact page! We offer reliable connectivity, but sometimes faults do occur. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Whatever industry youre in, weve got tailored solutions to help your people work smarter. You can find our standard Terms and Conditions at www.bt.com/terms. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. track your order here. Suitable for smaller businesses who need more than what broadband can offer. There are no limits to what people can do when they connect. Otherwise, please make sure you've got a business reference and try again. You can do lots of things without picking up the phone. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Weve broken down each way you can contact BT so you can choose the best option for you. Monday - Friday. Use the contact options below once you have placed your order. 0330-123-4567 from a mobile Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Faults and Orders dashboard. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Work faster, smarter, safer, and stay connected with your world. You'll find it on your bill. a fault or order with your fault or order references. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation.