While repairs may fall under the developer 's guarantee during the . Complete the repairs service satisfaction survey. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Get premium, high resolution news photos at Getty Images Find housing . Content and site Copyright Crawley Borough Council 2020. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Call us on 0333 050 8887 to start the process or fill in the form. Home; Features; Services; About; Contact; Login; Get Free Demo Fire safety information for your council house or flat. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Outside of office hours the number above is for. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. London As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Exchange Tower If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. The kind of improvements you can make to your council property depends on the type of tenancy you have. This category only includes cookies that ensures basic functionalities and security features of the website. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. The council should repair any damage caused by maintenance or building work. 1986 Crawley Borough Council election. Your own home. All rights reserved. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. Contact your council if youre not sure. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Necessary cookies are absolutely essential for the website to function properly. 2. Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). If so we can help you claim compensation on a NO Win, NO Fee basis. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Your council must find you somewhere to live while work is carried out and pay for the cost of this. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. These cookies track visitors across websites and collect information to provide customized ads. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. All repairs should be reported to Crawley Repairs Team and not your housing officer. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. To help us improve GOV.UK, wed like to know more about your visit today. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. This means that your home will be clean and in a state of good repair. Housing. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. If you are a council tenant, we can take care of some of the repairs to your home. Remove tiling and repair wall behind before retiling; fit . The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. If you are not a council tenant, please call our contact centre on 01293 438000. If this has not been done, email chcompliance@enfield.gov.uk. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. As per your tenancy agreement, you must allow us into the property to service appliances. four in a bed contestant dies. All rights reserved. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. This applies to all properties where gas can be used. Analytical cookies are used to understand how visitors interact with the website. We can help make it easier and more accessiblefor you to live in your council house. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. You may have to leave your home if major works are needed on the building. Council housing in Crawley is a mixture of flats. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Get in touch. We may need to return to complete the full repair. Search. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. 590 requests. These services include waste management,. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. When there is a formal legal claim against the council or legal dispute. These cookies track visitors across websites and collect information to provide customized ads. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Buying a council property. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Section 1. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs.