Only response was we would receive a call within 8 hours - that was two days ago! Perfect from start to finish. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). If this was my store, they would all be sacked. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Verification can help ensure real people write reviews about real companies. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. All in all, satisfied with my purchase and dealings with this shop. Ordered some trainers at 10.30pm amd paid for next day delivery. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! We use dedicated people and clever technology to safeguard our platform. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. Did have returns but again no problems, straight forward and quick refund. Your browser does not support embedded videos. Find out how we combat fake reviews. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Avoid this store at all costs. Change of mind returns accepted. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Ordered it on Monday and it was delivered on Tuesday. I messaged a few guys initially who were very slow to respond and inresponsive. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Hey MattThanks for taking the time to leave us a review. Suggested companies are based on peoples browsing tendencies. They all fit perfectly. Here are 8 tips for writing great reviews. Was told that neither was possible because I didnt return them in the original shoe box! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Asked for a pair of trainerscould not even tell what the guy said. One star as there is no 0 stars. It goes against our guidelines to offer incentives for reviews. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Courier. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Suggested companies are based on peoples browsing tendencies. Which are the instant chat and the WhatsApp!! Thanks. A simple full refund is all I wanted from the first time I was messed around!! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We often link to other websites, but we can't be responsible for their content. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. We also ensure all reviews are published without moderation. Accurate And Undamaged Orders. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! We spoke to Footasylum's senior leaders . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They have scribbled size 7 on it. You have 28 days to return your items and you'll need your original receipt or delivery note. Hey Karl!Thanks for taking the time to leave us a review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Bought a pair of Boss trainers at the end of November 2022. All rights reserved. First and last time I will use this company. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Tried to send Crocs back as they didnt fit my daughter. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Please refresh the page and try again. Anyone can write a Trustpilot review. 10% off at Footasylum on first orders with this promo code. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Average Delivery Time. Delivery to Australia was super cheap and very very fast! They have scribbled size 7 on it. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Lancashire The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. I would avoid at all costs. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Once cleared, your points will turn into money off any future purchases. Price was unbelievable for what I got! How are you today? Hey Getta,Thanks for leaving us a great review. To break them up politely to ask for helpit was like I had sowrn at them. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Ordered some trainers at 10.30pm amd paid for next day delivery. Ordered some trainers at 10.30pm amd paid for next day delivery. We are so glad to hear you are happy with the service. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Shocking company - bought two items trainers and sliders order value 100.28 never received. Great sale and super quick on delivery. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Beth is Home Editor for T3, looking after style, living and wellness. This will need to be done within 20-30 minutes of ordering. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. They also offer a WhatsApp device but it doesnt work. This is the last thing I buy from footasylum from here on. Footasylum has collected 369 reviews with an average score of 1.86. . The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! The range includes footwear, clothing and accessories for men, women and children. They were dispatched quickly and delivered within a few days to Northern Ireland. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Great to hear that the parcel arrived so quickly. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. I have sent them back the undamaged trainers in a damaged box as I received them. No greeting, no please, no thank you. 2023 Trustpilot, Inc. All rights reserved. Email and text communication was prompt and efficient. Up to 50% . For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. OL10 2TA. Highly recommend and will definitely buy from Zavetti again. Anyone can write a Trustpilot review. We also ensure all reviews are published without moderation. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Will definitely be ordering from them again. Ordered and paid on 10th December my daughter's Xmas present. 10/10 will not be using footasylum again. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Why have i been rejected for my return as the item was faulty? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. First and last time I will use this company. Companies can ask for reviews via automatic invitations. This time, however, when I ordered, their courier choice was Yodel. One very disappointed son this Xmas! Verification can help ensure real people write reviews about real companies. I would avoid at all costs. 28 Feb. Up to 60% off at Footasylum during the half term sale. A pop-up box will appear revealing the code. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Strengthen your review by uploading photos & videos. 27 Feb. At least 30% off in the . One very disappointed son this Xmas! Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Replies to negative reviews in < 24 hours. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! All rights reserved. 1996 Retro Nuptse Jacket. Avoid this store at all costs. Companies can ask for reviews via automatic invitations. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Over 90 off RRP. Order placed Sunday afternoon and delivered Monday afternoon. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. - Lisa Lynch, posted 1 year ago Treated myself to some new trainers and jogging bottoms in the sale! When you purchase through links on our site, we may earn an affiliate commission. Thanks. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Find out how we combat fake reviews. Ends: Mon 6 Mar 2023. High performance sneakers, trending streetwear and exclusive product weve got you. Thanks,Rebekah. Ordered Nike trainers. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). The lady at the till was no better. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Package allegedly dispatched on 11th December and now reported as list in transit! Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review.