how do i contact stubhub for refund?

The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. This number worked fantastically, and I got all I needed accomplished! Customer Service training is needed. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. No. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. And the exact same seats they re listed and sold for a different amount sold and the payout. Please note that, for canceled events, no . What Happens If I DonT Pay National Insurance Contributions? Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . How to reach a live person: Speak "customer service" at first prompt. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. AND TOLD ME THAT "Recine. Marrali just wants her money back, and she's not the only one. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Bradley R. Hightower. From everything weve seen, the StubHub customer support is quite thin, to say the least. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. If you purchased on a registered account, your credit is available within your StubHub Wallet. Offers may be subject to change without notice. Enjoy!Make sure we land in your inbox, not your spam folder. What do you mean Dming the moderators? Sellers . Colorado: 8,688 customers due $3,120,442 in refunds. What Is Public Liability Insurance For A Wedding? 2023 www.cincinnati.com. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Make sure your email address is spelled correctly. I had a fraudulent charge on my credit card account from Match.com. You have lost a customer for life! Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Postponed events may not be eligible for refunds. I was a no show due to a soft water flooding of o A million dollar company can not compensate a loyal customer a few hundred bucks. If your payment is pending, well cancel the payment. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Click that link and you're good to go. "If you have tickets to a show that is postponed, you will be able to select your refund . Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. New Jersey On March 7th, StubHub emailed Marrali a copt of its refund policy. After the switch, you will enter the email address you use to access the community in order to reset your password. They're upset StubHub is refusing to . Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. It is now November - this is ridiculous. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Horrible customer service. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. StubHub changed its refund policy about a month ago. 1.866.788.2482. I think I'm golden and I made my sale. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Use of this website signifies your agreement to our. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Clear your Internet browsers cookies and cache. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Customerscomplained to the media andfiled lawsuits. Email: This information has not been added. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Danielle is the author of this solution article. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Once you receive that email you can log into your account and navigate to the StubHub wallet. 03-31-2022 08:37 AM. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Wish they would help. You will enter your community username and new password and done! to check out everything we offer. Did you find it helpful? According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They may sell them for more or less than face value. How do I contact StubHub for a refund? Please take the tickets directly to the box office for a refund. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Great help!!! Sometimes email clients send our first email to a spam or promotions folder. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Help us improve this article with your feedback. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. The company prides itself on being a Fan-to-Fan service. Viagogo, a tickets marketplace, bought StubHub in February 2020. It's a code that starts with SH followed by some numbers. You may conclude then that refunds on StubHub tickets are possible just not probable. Get useful tips, expert advice and cute animals in your inbox every week. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? This happens when tickets are reprinted, but they are usually still valid. Perhaps Its Time to Switch to Something Other Than StubHub. Find contact information here. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. We may be compensated if you click this ad. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Let us teach you the major money lessons you NEED to know. NewsletterDollar ScholarStill learning the basics of personal finance? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. StubHub was founded in 2000 and its current CEO is Eric H. Baker. They are printed with duplicate. They have a VOID watermark. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Let us teach you the major money lessons you NEED to know. Enter your gift card PIN in the PIN field when prompted. DoNotPay records the details of your purchase to boost your chances of winning the refund. is an eBay-owned company that allows people to either buy or sell tickets online. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. They showed my same seats that they cancelled sold and the payout. How do I contact StubHub for refund? How can I email stubhub to refund tickets for a cencelled event. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Go ahead and file a chargeback on your credit card. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Those will be paid out by the end of May. International orders are handled a bit differently than those within the US, @Lighty7. All rights reserved. Find the sale. Yes If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? The worst company ever you lost me and a ton of my friends and family. Find help with your questions from other fans through our own peer-to-peer community! Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. "So were afraid that its just gonna be money thrown to the wind.. All Rights Reserved. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. StubHub is a marketplace where fans buy from and sell tickets to one another. I live in GA - was supposed to go to a premier league game in England in March. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. See if youre using the right email and password. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! What a horrible service! Pennsylvania Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. New York DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Maryland: If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The clause is designed to protect both buyers and sellers. Ads by Money. If you feel like StubHub cheated you, you could take action against them. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Poor customer service is the biggest pet peeve to DoNotPay. https://money.com/stubhub-refunds-covid-19-cancellation/. We just sent you a welcome email. 6:00 AM - 7:00 PM PT weekends. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. How do I contact StubHub for a refund? You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). North Carolina We'll email you when an event is canceled. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Guaynabo, PR 00968. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Your California Privacy Rights / Privacy Policy. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. We do still love going to events and want buying tickets online to be easy and safe. Have an idea for StubHub? Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal.