stubhub refund policy change

Select the ticket group you'd like to sell. These people are entitled to their money back. The potential loss of revenue facing Live. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Til' they get their procedures in the correct order, I'll never return as a buyer. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". i am not interested in a credit that expires so therefore am requesting my full refund. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Or am I screwed. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. You will enter your community username and new password and done! Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Stubhub sucks! I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . We also use third-party cookies that help us analyze and understand how you use this website. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Just bought tickets. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. StubHub is a global marketplace and our policies vary by region, in line with local guidance. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I will NEVER use Stubhub again. 3. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Analytical cookies are used to understand how visitors interact with the website. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. I do not want someone to buy my tickets without the same disclosure available. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. But . No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Following backlash from customers, the ticketing company responded in a statement this week. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Tons of others with stub hub purchases were going through the same thing. I tried transferring through Wells Fargo and they didn't let me transfer. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. They said if I disputed it with my CC company they'll cancel my account with them. Massachusetts has clear rules on returns and refunds. Receive a full refund of your purchase 2. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I am quite dissappointed. You also have the option to opt-out of these cookies. These cookies track visitors across websites and collect information to provide customized ads. Hi Joan. View Levi's Stadium Ticketback Terms. I simply do not understand how this can happen. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Don't take NO for an answer! "I finally got a supervisor on the line and he said 'No. View StubHub Refund Policy. We waited two hours until they decided to open the door again. while we were at work. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Your email address will not be published. We lost the concert for that. Awful company that I hope fails soon. A UNETHICAL ON THEIR PART. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. We greatly appreciate our communitys patience and understanding during this extraordinary time.. How to contact the seller. Others were postponed. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. At this point, this transaction constitutes fraud. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. OK, I think this show has been rescheduled to September 7, 2022. I purchased tickets at the very last minute and got amazing seats. Email is another option for requesting a refund. Olivia Perreault. Most of us didn't leave yet! I want to know what the point of the "protection plan" is that they have? I want my money back I am not thinking about other events that might take place in the far away future. I have explained this to them and basically they don't give a crap. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: never use them again. If these are not available, you will likely get a full refund. At the same time, buyers expect immediate refunds. Do not buy tix here! Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Its a bs. LIARS!!! I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . I'm returning the tickets and buying else where. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Concert was postponed to October and was just canceled. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. The 3 tickets totaled close to $600. and did I get a refund?!? I WILL NEVER USE STUB HUB EVER AGAIN. He did not do that. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. All Rights Reserved. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. They told me their tech would review it. You still ended up with my money, and I never received any value for that. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I just hope I get my money refunded. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Hi, @Fatsuma! Will never use Stibhub again unless I get a full tefundk. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Its my first and last time using this site. Wrong seats. Very disappointed. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub changed its fine print on March 25, offering most customers just a credit. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Worst Customer Service Ever. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Now I'm done with them. Still haven't received refund. StubHub will offer refunds for canceled events but not postponed events. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I stated that it was not disclosed until after purchase and we went back and forth for a long time. It has been awhile since I made the phone call to initiate a refund. Called stubhub, no help! BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. Select Sell tickets from the three dots. Never again will I use StubHub! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I didn't receive my ticket and they won't give a refund only a worthless coupon. They said the money had already gone to the seller which is pure BS. They just don't care! From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Needless to say, this concert never happened. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. I will never use stub hub again. I would advise taking this route to get resolution from StubHub. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Want to pick up my tickets from a UPS store. Is there any way to find out if its still being processed at all? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. 01-24-2022 11:26 AM. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Did you think about anybody besides yourself? Major League baseball canceled the game and StubHub changed its policy. Seller listed tix he didn't actually have. Where Can You Use Your Macys Credit Card? BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. He was waiting for someone else to send them to him. Will I be able to get a refund . The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! They only let a few more people in until they actually closed all the doors. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. I contacted Stubhub and they refused to refund my money. Dave Clark. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. "I finally got a supervisor on the line and he said 'No. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. i have attached the information from the venue. Outside of the US and Canada, fans are defaulted to a refund. Contracts are contracts. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. The tickets are wrong ones worth $148 each!! This will now be our default option in Canada and in the US. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Read more about our event cancelation policy. to see the game on TV? Combined with viagogo, we now span 90+ countries around the world. Is Beyonces Tour Another Dynamic Ticket Price Mess? Im sensing a nice class action lawsuit coming your way. We lost the concert for that. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. On Feb. 26, StubHub's general counsel was hailing the company's . This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. (Not to be confused with a free alcohol section which would have been great). Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . $868.64 is a lot of money especially now to just throw away. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. We are changing the way you register and sign-in to the StubHub Community. Called back for refund. We were going just to see one of them. I will never use Stub Hub again. Honor yours. StubHub updated their policy today. This is so wrong in so many ways yet I don't have a leg to stand on. Required fields are marked *. On March 7th, StubHub emailed Marrali a copt of its refund policy. the issue is on her radar and anyone affected should file a complaint with her office. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. Part of my frustration is money lost but it's also abt the integrity of the company. i have tried to call several times but have been on hold >3 hours on 2 occasions. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. The game has been changed to Sunday 27th August and we are simply no longer in the UK. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. It is taking Stubhub about 120 days to process refunds. Purchased 2 tickets to a college basketball game. BOSTON . StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. It is taking Stubhub about 120 days to process refunds. StubHub phone wait times are 3 hours. Never use stubhub again. So much for the 100% guarantee. However you may visit Settings to provide a controlled consent. When I got to the venue my tickets were no longer accessible. Putting the money back in StubHub's money-back guarantee. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I would not take a.) As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Our policy change may have come as a surprise to people. Necessary cookies are absolutely essential for the website to function properly. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. >> YOU CANT CHANGE THE RULES MIDSTREAM. Can you explain to me how I can still use the credit that I was issued? IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. The credits are valid through the end of 2022. Then over night, we lost our jobs and the shows were all cancelled. I never got any emails about refunds or the fact they canceled the show. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. The cookies is used to store the user consent for the cookies in the category "Necessary". As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen).